HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Linq Cloud 1.3 release

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

  • Date: September 30, 2025

  • Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

  • User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?     

  • Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
  • Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
  • Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Past Incidents

Monday 31st July 2023

Maintenance Event on HID Origo internal service, scheduled 2 years ago

Summary A maintenance event is planned for an HID Origo internal service on 31 July between 05:30 - 06:30 UTC.

Impact During this maintenance window, credential-related services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Issuing and revoking credentials
  • HID Origo Mobile Identities API : Issuing and revoking credentials (excluding Corporate wallet)

Environment Production | HID Origo Management Portal

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

No incidents reported

Friday 21st July 2023

No incidents reported

Thursday 20th July 2023

HID Origo Management Portal Origo Management Portal Login Difficulties

UPDATE Resolved

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

Wednesday 19th July 2023

No incidents reported