HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • đź“ŚStaying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • đź“ŚWe appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice
  • đź“ŤPlease be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective June 17, 2026

  • đź“ŚThis deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • đź“ŚCustomers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • đź“ŚWe appreciate your continued partnership and support.

Past Incidents

Saturday 2nd September 2023

Authentication Services Unavailable, scheduled 2 years ago

SUMMARY

A maintenance event is planned for Authentication Services on 2 September 2023 between 02:45 to 03:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services: *HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

In addition, the onboarding of new accounts on HID Origo will be disabled during the maintenance period and will be available on 5 September 08:00 UTC.

Environment

Production | HID Origo Management Portal

Tuesday 29th August 2023

No incidents reported

Monday 28th August 2023

No incidents reported

Sunday 27th August 2023

No incidents reported

Saturday 26th August 2023

No incidents reported

Friday 25th August 2023

No incidents reported

Saturday 19th August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 2 years ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 26 August 2023

2:30 AM to 3:30 AM UTC on US-Prod. 3:30 AM to 4:30 AM UTC on EU-Prod.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Production US/EU (OCA)