HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance Production - HID Identity Positioning

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services

Past Incidents

Wednesday 31st January 2024

Urgent: Perform required, major upgrade for Reader Manager App by January 25, 2024, scheduled 1 year ago

Summary

  • A new version of Reader Manager (1.18) will be required in order to continue operation as of January 25, 2024

Impact

-Older versions of Reader Manager prior to 1.18 will cease to operate -Enhancements include improved security of the application and reader configuration

  • The app will disable the configuration card used during inspection, identify legacy technologies currently enabled on the SE reader, and offer the opportunity to disable legacy technologies
  • Once a legacy technology is disabled, you will have to contact HID to re-enable it

Environment

  • Production| Reader Manager App

Thursday 18th January 2024

No incidents reported

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

No incidents reported

Monday 15th January 2024

No incidents reported

Sunday 14th January 2024

No incidents reported