HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
📢 HID Origo Bridge Client Update Available (v2.5.7.1386)

Dear HID® Origo™ Bridge Customer,

  • 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

  • This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

  • Currently running Bridge services are not affected.
  • However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
  • Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

  • To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

📌 Our Apology

  • We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

  • 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

🚧Infrastructure Maintenance - OCA Production

SUMMARY

  • A maintenance event is planned for HID Connected Architecture & Linq Cloud

    • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

Past Incidents

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

No incidents reported

Thursday 25th January 2024

No incidents reported

Wednesday 24th January 2024

No incidents reported

Tuesday 23rd January 2024

Mobile ID, authorization key and Invitation Code Management

UPDATE

Update 25 January 2024 20:44 UTC

The services are back to normal operations.

**Update 25 January 2024 18:11 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

23 January 2024 23:42 UTC - RESOLVED.

23 January 2024 22:45 UTC - The cause of this incident has been identified and we are working on the fix and to restore services to full capacity.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal