HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…September 14, 2026.

Deployment Window

  • Date: đź“…September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Saturday 18th May 2024

HID Mobile Access App version 4.5.0, scheduled 2 years ago

Dear Valued Customers,

HID is pleased to announce the release of HID Mobile Access App version 4.5.0, which is now available on the app stores. We highly recommend you upgrade to this version in order to take advantage of the latest features.

For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

HID is excited about the functionality these new features and enhancements can deliver and we look forward to the positive benefits they will bring to your experience using our platform.

Sunday 21st April 2024

No incidents reported

Saturday 20th April 2024

No incidents reported

Friday 19th April 2024

HID Biometric Manager v. 1.0.2000.00030, scheduled 2 years ago

Dear Customer, As a follow up to our notification on April 5th 2024, we are happy to announce the release of HID Biometric Manager (HBM) version 1.0.2000.00030. This version contains a fix that resolves the issues with loading ICE and MOB keys as well as configuring BLE parameters for Signo 25B devices after shutdown of the Reader Manager 1.0 service previously used. At present there is still a limitation on firmware upgrades being applied to the Signo 25B which will be addressed in a future release.

Please utilize the Update function within HID Biometric Manager to obtain this latest version. It is a mandatory update for any customers who need to utilize Elite or MOB keys on their devices, and an optional update for all other customers.

The new version is an update of the RCAM component of HBM only, the rest of the solution, including the Signo 25B firmware, remain in their previous versions (SP2.6). We apologize for the inconvenience this issue may have caused and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Thursday 18th April 2024

No incidents reported

Wednesday 17th April 2024

No incidents reported