HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀 Upcoming Release: HID Linq Cloud 1.5.1

📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.

Deployment Window

Date: 📅September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

📌 OSDP Firmware File Generation for Elite Customers
- Elite customers can generate an OSDP firmware file using a specified ICE key.
- The generated file can be applied to HID Signo readers through partner access-control software and controllers.
- Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
- Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Saturday 18th May 2024

HID Origo Authentication Services Unavailablility, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on May 18 between 03:30- 05:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

HID Origo Connected Architecture: Users may encounter authentication issues with System Authentication and Passport.
HID Origo Mobile Identities API: Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported

Friday 3rd May 2024

No incidents reported