HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

HID Origo Services Unavailable

Update 16:21

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable

Environment

Production | HID Origo Management Portal

Wednesday 15th May 2024

No incidents reported