HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.
- ⚠️Order Processing
  - New orders placed will be delayed with fulfilment
- ⚠️Key Management (Mob/Elite Key)
  - Adding the new /remove the key
- ⚠️Contract Processing
  - New / Add-on/Renewal contract will have impact on processing
- ⚠️Organization Onboarding
  - Org creation and edit may have issues
- ⚠️Replenishment
  - Replenishment orders may be stalled and there will be delay in fulfilment
- ⚠️Org Account Setup
  - An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Tuesday 18th June 2024

HID Mobile Access App version 4.6.0, scheduled 1 year ago

Summary

HID Origo is pleased to announce the release of HID Mobile Access App version 4.6.0, available on the app stores starting June 18th, 2024. We recommend you upgrade to the latest version to take advantage of the latest features.
For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.
HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Monday 10th June 2024

No incidents reported

Sunday 9th June 2024

No incidents reported

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported

Thursday 6th June 2024

No incidents reported