HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅July 11, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

🚀 Production Release Announcement for HID Reader Manager 1.33.0
  • Target Release Date: 📅July 20, 2026
  • Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

  • 📌New Reader Firmware Support

  • 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.

  • 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

  • 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.

  • 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.

  • 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.

  • 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

  • ✅TTP #19545: Certificate pinning implemented.
  • ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
  • ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
  • ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

Past Incidents

Saturday 6th July 2024

Maintenance event for Origo Device Management, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on July 6 between 03:30-06:30 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Thursday 27th June 2024

No incidents reported

Wednesday 26th June 2024

Unable to log into HID Reader Manager app

Update 15:07

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Production | HID Origo Management Portal

Issue in Reader manager app "Unknown error has occurred in application!!"

Update 06:00

The services are back to normal operations.

Update 09:00

The services are restored and operational. We are continuing to monitor the situation.

Update 08:56

We are working to restore the services as soon as possible.

Update 07:59

We are continuing to investigate the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Tuesday 25th June 2024

No incidents reported

Monday 24th June 2024

No incidents reported

Sunday 23rd June 2024

No incidents reported