HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
  • 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

Deployment Window

  • Date: 📅August 8, 2026
  • Time: ⏳03:30 – 05:30 UTC

User Impact

⚠️ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:

  • HID Reader Manager
  • HID Linq Cloud
  • HID Linq On-Prem
  • HID Linq Mobile
  • Other solutions dependent on ODM services

Environment

  • 🌐Production
🚀 Release Notification for Card Customization Portal

What's New

  • 📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects. Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.

Impact to Customers

  • 📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.

Limitations

At HID, we strive to provide best-in-class service and continuously improve the experience for our customers. At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future. In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.

Past Incidents

Saturday 6th July 2024

Maintenance event for Origo Device Management, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on July 6 between 03:30-06:30 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Saturday 29th June 2024

No incidents reported

Friday 28th June 2024

No incidents reported

Thursday 27th June 2024

No incidents reported

Wednesday 26th June 2024

Unable to log into HID Reader Manager app

Update 15:07

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Production | HID Origo Management Portal

Issue in Reader manager app "Unknown error has occurred in application!!"

Update 06:00

The services are back to normal operations.

Update 09:00

The services are restored and operational. We are continuing to monitor the situation.

Update 08:56

We are working to restore the services as soon as possible.

Update 07:59

We are continuing to investigate the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Tuesday 25th June 2024

No incidents reported