HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅June 14, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB & other related services and other related services that render data from EBS will be unavailable.

Environment

HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

Past Incidents

Tuesday 21st January 2025

HID Reader Manager Version 1.24, scheduled 1 year ago

Product Update Summary:

  • New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

  • New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

  • Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

  • Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

  • Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
  • Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
  • Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Sunday 19th January 2025

No incidents reported

Saturday 18th January 2025

No incidents reported

Friday 17th January 2025

No incidents reported

Thursday 16th January 2025

No incidents reported

Wednesday 15th January 2025

No incidents reported