HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational

Past Incidents

Saturday 8th February 2025

Maintenance event on HID Origo device management, scheduled 3 months ago

SUMMARY

  • HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.

IMPACT

  • During this interval, users may encounter minor disruption in accessing ODM services.

ENVIRONMENT

  • Production

Saturday 1st February 2025

Maintenance event on HID Origo Connected Architecture, scheduled 3 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod

IMPACT

  • During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.

Environment

  • Production
Scheduled maintenance of HID Health Check API Subscription Component, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

ENVIRONMENT

Tuesday 28th January 2025

HID Reader Manager Version 1.24, scheduled 3 months ago

Product Update Summary:

  • New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

  • New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

  • Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

  • Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

  • Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
  • Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
  • Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Thursday 23rd January 2025

No incidents reported

Wednesday 22nd January 2025

No incidents reported

Tuesday 21st January 2025

No incidents reported

Monday 20th January 2025

No incidents reported

Sunday 19th January 2025

No incidents reported