HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - Production

Summary

A maintenance event is planned for HID Origo on April 19 between 03:30–05:30 UTC.

Impact

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Production | HID Origo Management Portal

Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Friday 7th February 2025

No incidents reported

Thursday 6th February 2025

No incidents reported

Wednesday 5th February 2025

BETA version release of HID Mobile Access v4.8.0, scheduled 1 year ago

Dear All,

We are pleased to announce that, effective today, February 5th, 2025, the latest BETA version of HID Mobile Access v4.8.0 is now available for both Android and iOS platforms. Additionally, we are excited to introduce the HID Origo SDK version 3.4.0.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

Tuesday 4th February 2025

No incidents reported

Monday 3rd February 2025

No incidents reported