HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Postgres upgrade in Production from v12 to v16

SUMMARY

  • A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.

Environment

Disaster Recovery Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Authentication Service

SUMMARY

  • A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

  • Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

  • HID Origo Management Portal: Users may experience issues logging in to the portal.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

Past Incidents

Tuesday 11th February 2025

No incidents reported

Monday 10th February 2025

HID Reader Manager App Version 1.24.1 Hot Fix, scheduled 2 months ago

Product Update Summary:

Minor Fix – Reader Manager App to identify HID Signo reader of Unprogrammed profile correctly.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Sunday 9th February 2025

No incidents reported

Saturday 8th February 2025

No incidents reported

Friday 7th February 2025

No incidents reported