HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
#### 📍Infrastructure Maintenance - Production

📍 Summary

  • A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

  • During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

  • To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge
  • Impacted Functions:
    • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
  • Schedule:
    • From January 10 (04:30 UTC) to→ January 11 (12:30 UTC)
🔗 HID Origo Bridge (Wallet Provisioning)
  • Impacted Functions:
    • Wallet Provisioning using Bridge
  • Schedule:
    • January 10 (04:30 – 14:30 UTC)
💳 Wallet
  • Impacted Functions:
    • All functionalities of Apple and Google Wallets
  • Schedule:
    • January 10 (04:30 – 14:30 UTC)
📍 HID Identity Positioning
  • Impacted Functions:
    • All functionalities of HID Identity Positioning
  • Schedule:
    • January 10 (04:30 – 14:30 UTC)

🌐 Environment

📍Action Required: Update to the Latest HID Origo Bridge Service

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

  • If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Tuesday 18th March 2025

Linq Cloud 1.2.0 release, scheduled 9 months ago

We are excited to announce the upcoming release of Linq Cloud 1.2.0 on March 18, 2025.

⏳Deployment Window

  • 📅 Date: March 18, 2025
  • ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
  • ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

  • Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

  • Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

  • RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

  • Quick launch directly from the Start menu.
  • Easily restart the gateway from the system tray.
  • Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

Sunday 16th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 9 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported

Wednesday 12th March 2025

No incidents reported

Tuesday 11th March 2025

No incidents reported

Monday 10th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 9 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 10th ,2025 between 13:15 to 15:15 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment