SUMMARY

• Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

• March 7 (Saturday) between 05:00 to 10:00 UTC

REGIONS AFFECTED

• US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

• The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

  • Wallet provisioning
    In-app and Web Push provisioning for Apple Wallet and Google Wallet.

  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur.
• Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

SUMMARY

• 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

• ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

• 🌐Production | HID Origo Management Portal