This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚧Infrastructure Maintenance - OCA Production
SUMMARY
A maintenance event is planned for HID Connected Architecture & Linq Cloud
📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.
IMPACT
🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.
⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.
Deployment Window:
Date: 📅July 29, 2026
Time: ⏳05:00 – 6:30 UTC
User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.
✨ What's New in This Release?
📌 Added support for Signo Reader firmware R10.0.12.3.
📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
📌 Added Quick DCID for easy access to commonly used public reader configurations.
📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.
Past Incidents
Sunday 6th July 2025
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production, scheduled 1 year ago
SUMMARY
A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
