This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.
Deployment Window
📅 Date: September 4, 2026
⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 CAPTCHA Validation for Portal Login
Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
Provides an additional layer of protection while maintaining a seamless authentication experience.
📌 Delegated Authorization
Enables administrators to delegate portal management responsibilities to designated users within their organization.
Enhances operational flexibility while maintaining appropriate access controls and governance.
📌 Origo Portal Assistant
Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
Improves feature discoverability and enhances the overall user experience through guided assistance.
📌 Reader Manager Portal Access Enabled by Default
Reader Manager Portal access will now be enabled by default for all Card Service customers.
Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
Provides a more streamlined and consistent experience for customers using Card Services.
Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.
Deployment Window
Date: 📅September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Saturday 6th September 2025
Infrastructure Maintenance - Subscription Components in Production, scheduled 11 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.
IMPACT
No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.
A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
September 6th 2025 between 05:00 - 06:00 UTC on EU region,
September 6th 2025 between 06:00 - 07:00 UTC on US region.
IMPACT
During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.
Environment
Production - EU and US regions
Thursday 28th August 2025
Order and contract processing Issue
Update 09:34
The services are restored and operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Internal Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Order and contract processing systems are currently operating at reduced functionality. No impact to other services.
