This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.
Deployment Window
đź“… Date: September 4, 2026
⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
đź“Ś CAPTCHA Validation for Portal Login
Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
Provides an additional layer of protection while maintaining a seamless authentication experience.
đź“Ś Delegated Authorization
Enables administrators to delegate portal management responsibilities to designated users within their organization.
Enhances operational flexibility while maintaining appropriate access controls and governance.
đź“Ś Origo Portal Assistant
Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
Improves feature discoverability and enhances the overall user experience through guided assistance.
đź“Ś Reader Manager Portal Access Enabled by Default
Reader Manager Portal access will now be enabled by default for all Card Service customers.
Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
Provides a more streamlined and consistent experience for customers using Card Services.
Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.
Deployment Window
Date: đź“…September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
đź“Ś OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
đź“Ś Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Tuesday 14th October 2025
MFA Channel Selection Enhancement – Effective 14 October 2025, scheduled 10 months ago
SUMMARY
As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.
What’s New:
Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.
Why It Matters:
This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.
