HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Reader Manager App Version 1.32.0 Release

Product Update Summary

New Features

  • Reader Friendly Name
    Give your HID Signo readers meaningful User-friendly name in place of default UUID. These names stay consistent across HID Reader Manager and HID Linq Cloud.

  • SP 11 Support
    Reader technicians can now upgrade HID Signo readers from any supported firmware version to 10.0.11.5 using the Reader Manager application.

  • Hardware Compatibility
    Added support to disable LF and BLE controls for HID Signo Factory Feature Block No BLE & No LF – No BLE readers.

  • Technology Update
    Integrated the Mobile Event Logger for iOS, enabling future migration from Mixpanel.

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Saturday 11th October 2025

No incidents reported

Friday 10th October 2025

No incidents reported

Thursday 9th October 2025

No incidents reported

Wednesday 8th October 2025

Experiencing login issues with Origo services

Update 17:58  UTC

The services are back to normal operations.

Update 14:00

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Tuesday 7th October 2025

No incidents reported