HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Tuesday 14th October 2025

MFA Channel Selection Enhancement – Effective 14 October 2025, scheduled 6 months ago

SUMMARY

  • As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

  • Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

  • This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

Wednesday 8th October 2025

Experiencing login issues with Origo services

Update 17:58  UTC

The services are back to normal operations.

Update 14:00

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Tuesday 7th October 2025

No incidents reported

Monday 6th October 2025

No incidents reported

Sunday 5th October 2025

No incidents reported

Saturday 4th October 2025

No incidents reported