HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Tuesday 14th October 2025

MFA Channel Selection Enhancement – Effective 14 October 2025, scheduled 6 months ago

SUMMARY

  • As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

  • Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

  • This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

Friday 10th October 2025

No incidents reported

Thursday 9th October 2025

No incidents reported

Wednesday 8th October 2025

Experiencing login issues with Origo services

Update 17:58  UTC

The services are back to normal operations.

Update 14:00

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Tuesday 7th October 2025

No incidents reported

Monday 6th October 2025

No incidents reported