HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🛠️Emergency Maintenance - Pre-production

Summary

  • 📢An emergency maintenance event has been scheduled for HID Origo on 📅September 19,2026 between ⏳05:00-10:00 UTC.

Impact

  • ⚠️During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
    • ⚠️To minimize customer impact, this maintenance is planned over the weekend.
    • ⚠️No action is required from customers or partners.
  • For questions or assistance, please contact HID Support or the Professional Services Team.

    • Wallet

      • Impacted Functions:
        • All Apple Wallet services
        • All Google Wallet services
        • Complete unavailability of all Wallet functionality

    • App-based Mobile Access

      • Impacted Functions:
        • Portal
        • API Services

    • Card Services

      • Impacted Functions:
        • Key Authorization
        • Format Authorization

    • HID Origo Bridge

      • Impacted Functions:
        • Portal Login
        • Bridge Configuration Setup
        • System Account Creation
        • Subscription Reports
        • Wallet Provisioning using Bridge

    • HID Identity Positioning

      • Impacted Functions:
        • All functionalities of HID Identity Positioning

Environment

🚧Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    • The following functions will remain available for existing readers:

      • Personalization
      • Issuance
      • Update
      • Suspend
      • Revoke
      • Terminate

  • HID Origo Mobile Identities API

    • Orders and Contracts
    • Onboarding

⚠️ Impact on newly provisioned readers:

  • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

  • Date: 📅September 22, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Thursday 23rd October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 10 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Wednesday 22nd October 2025

No incidents reported

Tuesday 21st October 2025

No incidents reported

Monday 20th October 2025

Multiple Origo Production outage due to AWS service down

Update 21-10-2025 02:22

The global issue with Amazon Web Services (AWS) has been resolved, and all services are now fully operational.

However, the Oracle EBS systems remain unavailable, resulting in a complete outage affecting the following services:

  • Order Processing: Fulfillment of newly placed orders may be delayed.

  • Key Management (Mob/Elite Key): Adding or removing keys may not process as expected.

  • Contract Processing: New, add‑on, or renewal contracts may experience delays.

  • Organization Onboarding: Issues may occur while creating or editing organizations.

  • Replenishment: Replenishment orders may be stalled, leading to fulfillment delays.

Our teams are actively collaborating with the IT department to restore full functionality as soon as possible. Further updates will be shared as more information becomes available.

We sincerely appreciate your patience and understanding.

Update 21-10-2025 00:43

All Affected AWS services are green now and we are validating our services.

Update 19:23

We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions

Update 16:25

We’re still working closely with the AWS team, who have taken additional mitigation steps to support the recovery of the underlying issue. Our teams are actively monitoring the situation, and we’ll share further updates as soon as new information becomes available from AWS.

Update 15:45

AWS team still continue to work and they does not have an ETA on the complete resolution

Update 13:30

AWS team still continue to work toward full resolution and we are in constant communication with AWS team.

Update 12:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 11:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 09:30

We are seeing positive signs of recovery and we are in constant communication with AWS team for complete restoration.

Update 09:00

AWS is actively working on restoring the services, and we are in constant communication with their team.

Update 08:30

We are continuing to investigate the issue.

SUMMARY:

  • An underlying issue with AWS has caused service instability, leading to an outage and intermittent disruptions across multiple Origo services. The impact was observed in several functional areas where connectivity and response times were affected. We are closely working with AWS and ETA will be ~1 hour 30 Minutes.

IMPACT:

  • All Services

Environment

Sunday 19th October 2025

Infrastructure Maintenance- HID Origo Mobile Identities, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.

IMPACT

  • In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.

Environment

  • Production
IT Planned Maintenance Notification – Oracle EBS Production, scheduled 10 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

Saturday 18th October 2025

No incidents reported