HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Saturday 1st November 2025

IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Friday 31st October 2025

Infrastructure Maintenance - Production, scheduled 10 months ago

Update 15:30

  • The issue affecting credential suspension in HID Origo Portal has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused.

SUMMARY

  • An ongoing maintenance activity is currently underway for HID Origo. During this period, the HID Origo Portal is experiencing a partial outage, while all other services remain operational.

REGIONS AFFECTED

  • 📍US

IMPACT

⚠️During this maintenance window, customers may encounter temporary disruptions in the following services.

  • HID Origo Management Portal: Users will experience issues and/or delays in suspending the Invitation Code and Mobile ID management.

Environment

Infrastructure Maintenance - CMS & TSM DB Rotation Production, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 10:00-11:00 UTC.

REGIONS AFFECTED

  • 📍China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - TSM Services Production, scheduled 10 months ago

Summary

  • A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

Impact

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - Production, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 05:00-12:30 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

IMPACT

  • ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Thursday 30th October 2025

No incidents reported

Wednesday 29th October 2025

No incidents reported

Tuesday 28th October 2025

No incidents reported