HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Past Incidents

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

Infrastructure Maintenance - HID Mobile Access App for China in Production, scheduled 22 hours ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:30-10:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Infrastructure Maintenance – HID Origo Mobile Google Wallet Production, scheduled 22 hours ago

SUMMARY

  • A maintenance event is planned for HID Google Mobile Wallet on October 24th between 08:30-09:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance – TSM Production, scheduled 22 hours ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 08:40-09:40 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:

    • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

    • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Thursday 23rd October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 day ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Wednesday 22nd October 2025

No incidents reported

Tuesday 21st October 2025

No incidents reported

Sunday 19th October 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 5 days ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment