HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.

Deployment Window

  • Date: 📅September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 18th January 2026

📍Action Required: Update to the Latest HID Origo Bridge Service, scheduled 7 months ago

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

  • If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

Sunday 11th January 2026

#### 📍Infrastructure Maintenance - Production, scheduled 7 months ago

📍 Summary

  • A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

  • During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

  • To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

💳 HID Origo User Management API
  • Impacted Functionalities:
    • User Management API – Outage has been postponed to 11 Jan 2025, 06:30 UTC to 07:00 UTC instead of 05:15 to 05:45 UTC .
💳 MA API User Management
  • Impacted Functionalities:
    • User Management – Get Schema API will experience an outage until 10 Jan 2025, 20:30 UTC.
    • User Management – Get Service Provider Config will experience an outage until 10 Jan 2025, 20:30 UTC.
🔗 HID Origo Bridge
  • Impacted Functions:
    • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
  • Schedule:
    • From January 10 (04:30 UTC) to→ January 11 (17:30 UTC)
🔗 HID Origo Bridge (Wallet Provisioning)
  • Impacted Functions:
    • Wallet Provisioning using Bridge
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)
💳 Wallet
  • Impacted Functions:
    • All functionalities of Apple and Google Wallets
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)
📍 HID Identity Positioning
  • Impacted Functions:
    • All functionalities of HID Identity Positioning
  • Schedule:
    • January 10 (04:30 – 16:00 UTC)

🌐 Environment

Tuesday 23rd December 2025

No incidents reported

Monday 22nd December 2025

No incidents reported

Sunday 21st December 2025

No incidents reported

Saturday 20th December 2025

No incidents reported

Friday 19th December 2025

No incidents reported