📍 Summary

• A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

• During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

• To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

💳 HID Origo User Management API

• Impacted Functionalities:
  • User Management API – Outage has been postponed to 11 Jan 2025, 06:30 UTC to 07:00 UTC instead of 05:15 to 05:45 UTC .

💳 MA API User Management

• Impacted Functionalities:
  • User Management – Get Schema API will experience an outage until 10 Jan 2025, 20:30 UTC.
  • User Management – Get Service Provider Config will experience an outage until 10 Jan 2025, 20:30 UTC.

🔗 HID Origo Bridge

• Impacted Functions:
  • Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
• Schedule:
  • From January 10 (04:30 UTC) to→ January 11 (17:30 UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

• Impacted Functions:
  • Wallet Provisioning using Bridge
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

💳 Wallet

• Impacted Functions:
  • All functionalities of Apple and Google Wallets
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

📍 HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning
• Schedule:
  • January 10 (04:30 – 16:00 UTC)

🌐 Environment

• Production | 🔗 HID Origo Management Portal