SUMMARY

• 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
  • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

• 🌐Production | HID Origo Management Portal

📍 1.1 Scope

• These release notes provide information related to the introduction of enhanced visibility and administrative control over identity sourcing and synchronization between the HID® Origo™ Management Portal and the Physical Access Control System (PACS) through HID Origo Bridge integration.

• The update improves identity provisioning by clearly showing the source of each identity and highlighting situations where synchronization has failed. Portal administrators gain real-time insight into identity origin and synchronization outcomes, making it easier to diagnose issues and avoid unintentional updates in the wrong system.

• This enhancement also improves operational transparency, data consistency, and administrative efficiency.

📍 Key Benefits

• Clear visibility into identity source and sync state
  ✅Administrators can instantly see whether an identity is sourced from the PACS, created manually in the Portal, or has failed to synchronize.

• Faster troubleshooting
  ✅Sync failures are clearly flagged, allowing quick identification of issues and reduced investigation time.

• Improved data consistency
  ✅Clear system ownership ensures updates occur in the correct system, reducing the risk of untraceable discrepancies.

• Greater transparency
  ✅Real-time indicators provide confidence in the accuracy of identity information exchanged between the Portal and the PACS.

📍 1.2 New Features and Enhancements

Real-time Identity Source and Sync Status Indicator

• ✅A new visual status indicator is displayed on the Identity Profile page to reflect both identity origin and synchronization state.

Status Types

• Sourced via Bridge
  ✅PACS identity record has been successfully created in the Portal via HID Origo Bridge.

• Not Sourced via Bridge
  ✅The identity was not created through the Bridge.
  ✅The indicators update automatically based on HID Origo Bridge communication and system responses, providing administrators immediate insight into identity origin and synchronization status.

• Sync Failed
  ✅Whenever a user is created in PACS, if Bridge creates an entity in Origo but fails to map the references, the identity will be marked as Sync Failed.

HID Origo Bridge Sourcing Awareness

• When an identity is marked as Sourced via Bridge:

  • ✅Administrators are clearly informed that the identity is now managed by the PACS.
  • ✅Any additional updates to that identity should be performed directly in the PACS.
  • ✅Portal modifications are restricted or discouraged to prevent data conflicts.
  • ✅Establishes clear system ownership for identity management after synchronization.

📍DATE

• 📅The deployment from Origo is scheduled for 16 March, 2026.

• 📅The deployment from IAMS is scheduled for 17 March, 2026.

📍Release Availability

• 🔍US

SUMMARY

• Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

• March 7 (Saturday) between 05:00 to 10:00 UTC

REGIONS AFFECTED

• US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

• The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

  • Wallet provisioning
    In-app and Web Push provisioning for Apple Wallet and Google Wallet.

  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur.
• Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.