HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚧Emergency Maintenance Notification – Oracle Critical Security Patch Updates in Production

SUMMARY

  • 📍An emergency maintenance activity has been scheduled for the HID Oracle EBS Production on 📅September 12, 2026 between ⏳12:00 to 18:00 UTC onwards.

IMPACT

  • 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Other related services that render data from EBS will be unavailable.

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

  • Date: 📅September 22, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚧Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)
  • 🔍US

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    • The following functions will remain available for existing readers:

      • Personalization
      • Issuance
      • Update
      • Suspend
      • Revoke
      • Terminate

⚠️ Impact on newly provisioned readers:

  • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Monday 7th September 2026

No incidents reported

Sunday 6th September 2026

No incidents reported

Saturday 5th September 2026

No incidents reported

Friday 4th September 2026

No incidents reported

Thursday 3rd September 2026

Intermittent BLE Connectivity Issues Affecting HID Mobile Access app

Update Sep 11 07:11

  • We are continuing to investigate the issue.

Update Sep 10 12:00

  • We are continuing to investigate the issue.

Update Sep 07 11:41

  • We are continuing to investigate the issue.

Update Sep 07 01:00

  • We are continuing to investigate the issue.

Update Sep 03 at 03:45 UTC

  • As an immediate mitigation, rebooting the affected device restores BLE functionality.

Update Sep 03 at 03:26 UTC

  • HID is actively working to resolve this and will provide updates as new information becomes available.

Update Sep 03 at 03:22 UTC

  • The issue is observed on iPhone 17 models only which are running iOS 26.6 or later.

Summary

  • HID is investigating reports of intermittent Bluetooth Low Energy (BLE) communication failures affecting the HID Mobile Access app and HID Origo SDK.

Impact

  • HID Mobile Access app and HID Origo SDK.

Tuesday 4th August 2026

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0, scheduled 1 month ago
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026

  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)

  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

  • ✨ What's New in This Release?

    • 📌 CAPTCHA Validation for Portal Login

      • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
      • Provides an additional layer of protection while maintaining a seamless authentication experience.

    • 📌 Delegated Authorization

      • Enables administrators to delegate portal management responsibilities to designated users within their organization.
      • Enhances operational flexibility while maintaining appropriate access controls and governance.

    • 📌 Origo Portal Assistant

      • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
      • Improves feature discoverability and enhances the overall user experience through guided assistance.

    • 📌 Reader Manager Portal Access Enabled by Default

      • Reader Manager Portal access will now be enabled by default for all Card Service customers.
      • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
      • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.