HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
HID Reader Manager Version 1.23

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application
Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Wednesday 24th May 2023

HID Origo Mobile Identities API HID Mobile Access App for Android - Tencent Store Unavailability (China)

UPDATE - 31 May 2023 HID Mobile Access application version 4.0.3 has been released for the Tencent stores and has been successfully republished by Tencent.

SUMMARY HID Global is aware that Tencent removed the HID Origo Mobile Access application for Android from their store on Friday, 19 May 2023, without prior notice to HID. HID has since been informed that Tencent requires a change to the End User acceptance of the Terms of Use. We are diligently working on the necessary changes to provide an updated application to Tencent for approval and subsequent publishing. Further updates will follow, as soon as possible, regarding the new release date for users in China.

IMPACT HID Mobile Access App for Android (China)

HID Origo Management Portal HID Origo Management Portal - SSO enrollment

SUMMARY Origo Management Portal is currently experiencing issues for customers trying to setup SSO functionality for their Portal accounts. The issue is due to an expired certificate and only affects accounts trying to enroll SSO. A new certificate will be rolled out on 1 June 2023 to resolve this. Customer accounts already enrolled for SSO are NOT affected.

IMPACT SSO Configuration service is experiencing disruptions.

Environment Production

Tuesday 23rd May 2023

HID Origo Device Management Service

SUMMARY Origo device management service is currently operating at reduced functionality. Team is monitoring it and will have regular updates on the issue.

IMPACT Configuration service is experiencing slowness and any related activity on configuration might have disruption (timeout).

Environment Production

Update 08:30 UTC

The services are back to normal operations.

Monday 22nd May 2023

No incidents reported

Sunday 21st May 2023

No incidents reported

Saturday 20th May 2023

No incidents reported