HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Linq Cloud 1.3 release

SUMMARY

We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

Date: September 30, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?

Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Production | HID Linq Cloud

Past Incidents

Wednesday 2nd August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 2 years ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 2 August 2023 2:30 AM to 3:30 AM UTC on US-PreProd. 3:30 AM to 4:30 AM UTC on EU-PreProd.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Pre-Production US/EU (OCA)

Thursday 27th July 2023

HID Origo Mobile Identities API Origo Mobile Wallet experiencing intermittent timeouts

UPDATE Resolved

Summary HID is aware of intermittent timeouts being experienced on Mobile Wallet. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API (Wallet Only)

Environment Production

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported