HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Release Notification for HID Reader Manager version 1.31.0

New Features:

Mix and Match (Seos):
- Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
- Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
- Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
- Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Sunday 19th November 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 1 year ago

Summary

HID's order management system will undergo a scheduled maintenance event on November 19, between 06:00 - 12:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal - Onboarding new accounts will be unavailable.
(MOB)Key management changes
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Friday 17th November 2023

No incidents reported

Thursday 16th November 2023

No incidents reported

Wednesday 15th November 2023

No incidents reported

Tuesday 14th November 2023

No incidents reported

Monday 13th November 2023

No incidents reported