HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Production Release Announcement for HID Reader Manager 1.33.1

HID Reader Manager Version 1.33.1

  • Product Update Summary

    • 📢We are pleased to announce the release of HID Reader Manager (RM) v1.33.1.

    • This update introduces important fixes that address customer-reported issues and improves the overall operation and management of HID Signo®, HID iCLASS®, and multiCLASS SE® readers.

  • What's Improved

    • ✅Resolved key customer-reported issues.
    • ✅Enhanced reader communication and operational stability.
    • ✅Improved overall performance for HID Signo, HID iCLASS, and multiCLASS SE reader environments.

We are continuously working to enhance your experience and deliver reliable solutions that meet your needs.

Thank you for your valuable feedback and ongoing support.

👉 Update to version 1.33.1 today to take advantage of these improvements.

Past Incidents

Tuesday 9th April 2024

No incidents reported

Monday 8th April 2024

ODM RFP 1.0 service shutdown, scheduled 2 years ago

Dear Customer,

We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:

  1. Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
  2. Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
  3. Firmware Upgrades The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025. The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported