Dear Customer,
We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:
- Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
- Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
- Firmware Upgrades
The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025.
The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.
We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.
Best Regards,
HID Global PACS Product Management
