HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Tuesday 9th April 2024

No incidents reported

Monday 8th April 2024

ODM RFP 1.0 service shutdown, scheduled 2 years ago

Dear Customer,

We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:

  1. Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
  2. Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
  3. Firmware Upgrades The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025. The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported