HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
  • 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

Deployment Window

  • Date: 📅August 8, 2026
  • Time: ⏳03:30 – 05:30 UTC

User Impact

⚠️ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:

  • HID Reader Manager
  • HID Linq Cloud
  • HID Linq On-Prem
  • HID Linq Mobile
  • Other solutions dependent on ODM services

Environment

  • 🌐Production
🚀 Release Notification for Card Customization Portal

What's New

  • 📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects. Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.

Impact to Customers

  • 📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.

Limitations

At HID, we strive to provide best-in-class service and continuously improve the experience for our customers. At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future. In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.

Past Incidents

Tuesday 9th April 2024

No incidents reported

Monday 8th April 2024

ODM RFP 1.0 service shutdown, scheduled 2 years ago

Dear Customer,

We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:

  1. Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
  2. Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
  3. Firmware Upgrades The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025. The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported