SUMMARY

• A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
• HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

• HID Origo Management Portal: Users may experience issues logging in to the portal
• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
• HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal