HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
- HID Origo Management Portal: Users may experience issues logging in to the portal
- HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
- Pass Design APIs: These APIs will be unavailable during the maintenance window.
- User Management and Credential Management APIs: All operations will function as expected.

Environment

Production | HID Origo Management Portal

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

A maintenance event is planned for HID Origo on November 8th between 03:30-05:30 UTC.

IMPACT

During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
- Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
- No action is required from users. Services will resume automatically after the change window.

Environment

Production

Past Incidents

Monday 10th June 2024

HID Reader Manager Application update from 1.19 to 1.20, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

Added configuration support for iCLASS SE firmware version 8.9.3.6.
Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Tuesday 4th June 2024

No incidents reported

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported