HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
- Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
- Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Production | HID Origo Management Portal

Past Incidents

Thursday 20th June 2024

HID Mobile Access App version 4.6.0, scheduled 1 year ago

Summary

HID is pleased to announce the release of HID Mobile Access App version 4.6.0, which is now available on the app stores. We highly recommend that you upgrade to this version in order to take advantage of the latest features.
For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.
HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Wednesday 19th June 2024

No incidents reported

Tuesday 18th June 2024

No incidents reported

Monday 17th June 2024

No incidents reported

Sunday 16th June 2024

No incidents reported