HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Saturday 6th July 2024

Maintenance event for Origo Device Management, scheduled 11 months ago

Summary

A maintenance event is planned for HID Origo on July 6 between 03:30-06:30 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Friday 28th June 2024

No incidents reported

Thursday 27th June 2024

No incidents reported

Wednesday 26th June 2024

Unable to log into HID Reader Manager app

Update 15:07

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Production | HID Origo Management Portal

Issue in Reader manager app "Unknown error has occurred in application!!"

Update 06:00

The services are back to normal operations.

Update 09:00

The services are restored and operational. We are continuing to monitor the situation.

Update 08:56

We are working to restore the services as soon as possible.

Update 07:59

We are continuing to investigate the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Tuesday 25th June 2024

No incidents reported

Monday 24th June 2024

No incidents reported