HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Monday 16th September 2024

HID Mobile Access App version 4.7.0, scheduled 1 month ago

Summary

  • We are pleased to announce the release of HID Mobile Access App version 4.7.0, which will be available on the app stores starting September 16th, 2024. We recommend upgrading to this latest version to benefit from the new features.

  • For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section in the upper right corner then choose "What's New" on the HID Origo Management Portal login page.

  • HID is excited about the benefits these new features will bring to your organization.

Impact

  • No downtime or service disruptions expected.

Environment

Thursday 12th September 2024

No incidents reported

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

Origo Management Portal unavailability

Update 14:17

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable
  • HID Reader Manager App: Currently unavailable
  • HID Origo Identity Positioning API

Environment

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported