HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

  • A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

  • A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
    • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
    • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Past Incidents

Monday 16th September 2024

HID Mobile Access App version 4.7.0, scheduled 11 months ago

Summary

  • We are pleased to announce the release of HID Mobile Access App version 4.7.0, which will be available on the app stores starting September 16th, 2024. We recommend upgrading to this latest version to benefit from the new features.

  • For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section in the upper right corner then choose "What's New" on the HID Origo Management Portal login page.

  • HID is excited about the benefits these new features will bring to your organization.

Impact

  • No downtime or service disruptions expected.

Environment

Thursday 12th September 2024

No incidents reported

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

Origo Management Portal unavailability

Update 14:17

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable
  • HID Reader Manager App: Currently unavailable
  • HID Origo Identity Positioning API

Environment

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported