HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
- HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
- HID Origo Management Portal
- HID Origo Mobile Identities API
- HID Reader Manager Portal
- HID Reader Manager App
- HID Mobile Access App

Environment

Production

Past Incidents

Saturday 14th September 2024

Infrastructure Maintenance - Production, scheduled 9 months ago

Summary

A maintenance event is planned for HID Origo on September 14 between 04:30-07:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet and Origo Identity Positioning users are affected in User Management & Pass ID Management.
HID Mobile Access App: Users may experience delay in redeeming Invitation Codes or delay in receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

No incidents reported