HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Friday 11th October 2024

Issues with Authentication token

Update 10:20

The services are restored and operational. We are continuing to monitor the situation.

Update 09:49

We are continuing to investigate the issue.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved

IMPACT

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Thursday 10th October 2024

No incidents reported

Wednesday 9th October 2024

HID Origo Status Page Maintenance - Production, scheduled 8 months ago

Summary

  • A maintenance event is planned for HID Origo Status Page on October 9,2024 between 03:30-04:30 UTC.

Impact

  • HID Origo Status Page will be unavailable.

Environment

Tuesday 8th October 2024

No incidents reported

Monday 7th October 2024

No incidents reported