HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.

  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.

  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.

  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Tuesday 28th January 2025

HID Linq Cloud version 1.1.0, scheduled 7 months ago

Summary

  • Starting January 28th, 2025 Linq Cloud v1.1.0 will support the latest HID Signo firmware version 10.0.9.1.

Environment

HID Reader Manager Version 1.24, scheduled 7 months ago

Product Update Summary:

  • New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

  • New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

  • Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

  • Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

  • Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
  • Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
  • Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Monday 27th January 2025

No incidents reported

Sunday 26th January 2025

No incidents reported

Saturday 25th January 2025

No incidents reported

Friday 24th January 2025

No incidents reported

Thursday 23rd January 2025

No incidents reported