HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.
  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Saturday 1st February 2025

Infrastructure Maintenance - Production, scheduled 7 months ago

SUMMARY

  • A infrastructure maintenance event is planned for HID Origo on 1st February, 2025 between 04:30 am to 06:30 am UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Mobile Identities Portal
  • HID Origo Device Management
  • HID Linq Cloud
  • HID Subscription Components
  • HID Identity Positioning API

ENVIRONMENT

Friday 31st January 2025

No incidents reported

Thursday 30th January 2025

No incidents reported

Wednesday 29th January 2025

No incidents reported

Tuesday 28th January 2025

No incidents reported

Monday 27th January 2025

No incidents reported