This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance - Postgres upgrade in Production from v12 to v16
SUMMARY
A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.
A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs
A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.
IMPACT
During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Infrastructure Maintenance - HID Authentication Service
SUMMARY
A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.
REGIONS AFFECTED
Europe East (DE)
IMPACT
During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.
HID Origo Management Portal: Users may experience issues logging in to the portal.
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.
Maintenance event on HID Origo Subscription Component, scheduled 2 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on Feb22nd ,2025 between 4:30 am to 9:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
