HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Postgres upgrade in Production from v12 to v16

SUMMARY

  • A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.

Environment

Disaster Recovery Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production

Past Incidents

Sunday 16th March 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 month ago

SUMMARY

  • A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Production | HID Origo Management Portal

Thursday 27th February 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 2 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Pre-production | HID Origo Management Portal

Sunday 23rd February 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 2 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier
  • Other related services that render data from EBS will be unavailable

Environment

Saturday 22nd February 2025

No incidents reported

Friday 21st February 2025

No incidents reported

Thursday 20th February 2025

No incidents reported

Wednesday 19th February 2025

No incidents reported