HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Tuesday 18th March 2025

Linq Cloud 1.2.0 release, scheduled 3 months ago

We are excited to announce the upcoming release of Linq Cloud 1.2.0 on March 18, 2025.

⏳Deployment Window

  • 📅 Date: March 18, 2025
  • ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
  • ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

  • Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

  • Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

  • RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

  • Quick launch directly from the Start menu.
  • Easily restart the gateway from the system tray.
  • Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

Sunday 16th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported

Wednesday 12th March 2025

No incidents reported

Tuesday 11th March 2025

No incidents reported

Monday 10th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 10th ,2025 between 13:15 to 15:15 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment