HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

  • A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Monday 7th April 2025

HID Reader Manager App Versions Below 1.23.0 Will Be Obsolete by April 7, 2025, scheduled 3 months ago

SUMMARY

  • A critical update is mandatory for continued operation of the Reader Manager App. Please notify all reader technicians as soon as possible. Starting 04/07/2025, all versions older than 1.23.0 will no longer function.

The following versions will continue to be supported:

  • HID RM App 1.24.1
  • HID RM App 1.24.0
  • HID RM App 1.23.0

ENVIRONMENT

Wednesday 19th March 2025

No incidents reported

Tuesday 18th March 2025

No incidents reported

Monday 17th March 2025

No incidents reported

Sunday 16th March 2025

No incidents reported

Saturday 15th March 2025

No incidents reported