HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification – HID Order Management Services in Production

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

  • US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment.
  • Replenishment - Replenishment orders may be delayed.

Environment

Infrastructure Maintenance - Production

SUMMARY

  • A Planned maintenance event is scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Past Incidents

Sunday 7th July 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo on July 7 between 01:00-07:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Saturday 6th July 2024

No incidents reported

Friday 5th July 2024

No incidents reported

Thursday 4th July 2024

No incidents reported

Wednesday 3rd July 2024

No incidents reported

Tuesday 2nd July 2024

No incidents reported