HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Linq Cloud Certificate Registration Issue

SUMMARY

  • We are pleased to inform you that the certificate registration issue affecting Linq Cloud has been successfully resolved. Our team worked closely with the certificate issuer to ensure a prompt resolution. All services are now fully operational.

Environment

MFA Channel Selection Enhancement – Effective 14 October 2025

SUMMARY

  • As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

  • Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

  • This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:
    • Google wallet user might be affected.
    • Order Processing might be affected.

Environment

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix MI1 (North Virginia to China) in Production

SUMMARY

  • A maintenance event is planned for HID Origo on October 16th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Past Incidents

Sunday 22nd September 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo on Sep 22 between 01:00-07:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Thursday 19th September 2024

No incidents reported

Wednesday 18th September 2024

No incidents reported

Tuesday 17th September 2024

No incidents reported

Monday 16th September 2024

No incidents reported

Sunday 15th September 2024

No incidents reported