HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Disaster Recovery Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 12th, 2025 between 11:00-12:30 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the New HID portal for China.

Environment

Infrastructure Maintenance - HID Authentication Service

SUMMARY

  • A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

  • Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

  • HID Origo Management Portal: Users may experience issues logging in to the portal.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

Past Incidents

Thursday 26th September 2024

RM Portal Deployment, scheduled 7 months ago

Summary

  • The RM Portal deployment is set for September 26th, from 04:30 to 05:30 UTC. This update will include changes to the login page for quick access to the HID Linq Cloud URL. Furthermore, RM admins will be able to enable Linq for RT users.

Impact

  • During this interval, users may encounter minor disruption in accessing RM portal

Environment

Monday 23rd September 2024

HID Origo Services and Reader Manager Unavailable

Update 06:30

The services are back to normal operations. A fix has been deployed and services are verified restored

Update 17:30

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable
  • HID Reader Manager App: Currently unavailable
  • HID Origo Identity Positioning API

Environment

Production | HID Origo Management Portal

Sunday 22nd September 2024

No incidents reported

Saturday 21st September 2024

No incidents reported

Friday 20th September 2024

No incidents reported

Thursday 19th September 2024

No incidents reported