HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification for New HID Origo Portal - US Production

SUMMARY

  • An emergency maintenance window has been scheduled for the new HID Origo Portal on December 5th between 05:30-06:30 UTC

REGIONS AFFECTED

  • US

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

Emergency Maintenance Notification for New HID Origo Portal - China Production

SUMMARY

  • An emergency maintenance window has been scheduled for new HID Origo Portal on December 5th between 20:30-21:30 CST

REGIONS AFFECTED

  • China

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

Environment

HID Reader Manager App Version 1.32.0 Release

Product Update Summary

New Features

  • Reader Friendly Name
    Give your HID Signo readers meaningful User-friendly name in place of default UUID. These names stay consistent across HID Reader Manager and HID Linq Cloud.

  • SP 11 Support
    Reader technicians can now upgrade HID Signo readers from any supported firmware version to 10.0.11.5 using the Reader Manager application.

  • Hardware Compatibility
    Added support to disable LF and BLE controls for HID Signo Factory Feature Block No BLE & No LF – No BLE readers.

  • Technology Update
    Integrated the Mobile Event Logger for iOS, enabling future migration from Mixpanel.

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Tuesday 11th February 2025

No incidents reported

Monday 10th February 2025

HID Reader Manager App Version 1.24.1 Hot Fix, scheduled 9 months ago

Product Update Summary:

Minor Fix – Reader Manager App to identify HID Signo reader of Unprogrammed profile correctly.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Sunday 9th February 2025

No incidents reported

Saturday 8th February 2025

No incidents reported

Friday 7th February 2025

No incidents reported